Our Return and Refund Policy was last updated 15th December 2023
Welcome to EpicBooks.in’s replacement, refund, and exchange policy page. We understand that shopping online can be challenging, and we want to make sure you have a clear understanding of our policies in case you need to replace a product or cancel an order. We strive to make the process as simple and straightforward as possible for our customers, and we are committed to providing a positive shopping experience. If you have any questions or concerns about our policies, please do not hesitate to contact us.
Exchange / Return
At EpicBooks, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 7 days of receiving your item for a full refund* (courier charges to be deducted) or exchange.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You must also have proof of purchase, such as a receipt or order confirmation.
To initiate a return, please contact our customer service team at hello@epicbooks.in +918807971399 and specify the reason for the return. They will provide you with a return authorization number and instructions for returning your item.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, you will be responsible for covering the full cost of shipping for the pickup. We will initiate a refund to your original method of payment. Please note that it may take several days for the refund to appear in your account, depending on your bank or credit card issuer.
Please note that refunds will not be issued in offline mode.
Replacement Policy
At EpicBooks.in, we take utmost care in ensuring that your order is delivered to you in good condition. However, in the unlikely event that you receive a book that is torn, in bad condition, or damaged, you can get it replaced. Please report such issues to our support service within a maximum of 3 days of delivery otherwise you won’t be eligible for replacement, and we will make sure that the issue is resolved as soon as possible, to make the process smooth we request you to raise the issue to our support team within 48 hours of delivery. Damages covered under the replacement policy only include:
– Severe spine damages: If the book’s spine is severely damaged due to which pages are coming apart, you can get it replaced.
– In transit damages: If the book is damaged during transit, such as corner bends, little dents, or cover scratches, it does not come under the replacement policy.
– Misprinted pages: If more than ten pages are misprinted, you can get the book replaced.
– Torn pages: If more than ten pages are torn, you can get the book replaced.
– Missing pages: If more than ten pages are missing, you can get the book replaced.
– Unreadable pages: If there are smudges that make more than ten pages unreadable, you can get the book replaced.
– Sets like Harry Potter/Lord Of The Rings include boxes: Our replacement policy does not cover the damages if any to the outer box. If books are damaged or have any issues which are mentioned above i.e. Severe spine damage, In transit damages, Misprinted pages, Torn pages, or Unreadable pages, it will come under our policy, and we will provide replacement of only those damaged books, not the whole set. The full set cannot be replaced at any cost. The full set replacement will only be provided if the outer box and all books have been damaged in transit.
Inspection of product
We advise all our customers to do a close inspection of the product before receiving it from the delivery guy. This will help you ensure that the product is in good condition and as per your expectations. Doing so will help you avoid any inconvenience that might be caused later. Also, it is advised from our side to make an unboxing video of the product you received to help us resolve any issues which might occur in the future.
Cancellation
At EpicBooks.in, you can cancel your order and can get a complete refund only if you cancel the order before dispatch. Orders that are picked up by the courier, in transit, or out for delivery cannot be canceled. We offer a full refund for orders canceled within the specified time frame as mentioned, but please note that orders cannot be altered or changed once they are placed. Address and contact details cannot be changed after the shipment is dispatched. If you have any questions or concerns about your order, please don’t hesitate to reach out to us via WhatsApp or email, and our dedicated support team will be happy to assist you.
Missing / Wrong Delivery
We understand that receiving a missing or wrong book can be frustrating, and we apologize for any inconvenience caused. In such cases, we request you kindly notify our support team within a maximum of 3 days of delivery otherwise you won’t be eligible for any replacement or getting the correct book. Our team will promptly look into the matter and make arrangements to deliver the missing book(s) or deliver the correct book(s) in case of wrong delivery at no extra cost as soon as possible.
RTO (Return to Origin)
In the event of an RTO where the customer is unable to receive the order due to any reason, we provide two options to the customer. Our delivery partner can make another delivery attempt or the customer can request a full refund. If the customer opts for a refund then in the case of prepaid orders customer will receive the refund on the original mode of payment i.e. which was being used while ordering.
Other points to be remembered
- Unfortunately, we cannot accept returns on sale items or gift cards / coupon codes.
- RARE BOOKS ARE NOT RETURNABLE.
- If product return UNDELIVERED with reason from the logistic team that “CUSTOMER NOT AVAILABLE OR BUSINESS/ RESIDENCE DOOR CLOSED at the delivery time “, buyers have to bear both to and from logistics expenses.
- Shipping cost are not refundable for RETURNS
- Buyers has to bear logistics pickup expenses for RETURNS. Same will deduct and balance will be provided in form of credit note / GIFT CARD accordingly for the same.
- No returns is allowed for books under ₹100
Contact Us
If you have any questions or concerns about our replacement policy, please don’t hesitate to contact us. You can reach us through any of the following channels:
WhatsApp: +918807971399. Email: hello@epicbooks.in
To help us better assist you with any of the issues, kindly provide your order ID when contacting us via WhatsApp or email. Thank you for your cooperation.
* courier charges to be deducted